Contact Tool Bench Data

Last updated: August 16, 2026

The most valuable message you can send us is a specification correction. If a torque figure, speed range, amp-hour rating or weight on this site does not match the manufacturer’s current published documentation, we want to know — and we would rather hear it from you than leave it wrong.

1. How to reach us

Email: editorial@toolbenchdata.com

This address reaches the people who write and maintain the pages. There is no separate sales team, because there is nothing to sell — the site is funded through retailer commissions, as explained on our disclosure page.

2. What to include in a correction

Specification disputes are much faster to resolve when the message contains the evidence. Please include:

• The page — its title or URL.
• The exact figure you believe is wrong — quote it as it appears on the page.
• The correct figure and its source — the manufacturer’s specification sheet, product manual or official product page carries far more weight than a retail listing, because retail listings are frequently populated from outdated feeds.
• The model number — including any suffix. Manufacturers routinely revise tools without changing the headline model name, and a suffix is often the only way to tell two versions apart.

Where a manufacturer’s own documents contradict each other — which happens — tell us both figures. We would rather publish the discrepancy than pick a side silently.

3. What we can and cannot help with

Things we can help with

• Corrections to published specifications, units or conversions.
• Questions about how we interpreted a manufacturer’s figure — particularly torque, where the measurement condition is rarely stated.
• Suggestions for tool categories to cover, or specification fields we should be recording and are not.
• Broken links, rendering faults and accessibility problems.

Things we cannot help with

• Warranty claims, repairs and servicing. We are not a retailer or a manufacturer. Warranty terms are administered by the brand, and registration deadlines are often short — contact them directly.
• Order status, delivery and returns. We do not sell anything and have no visibility into any retailer’s order system.
• Individual tool-selection consulting. We can point you to the relevant category page; we cannot specify a tool for a particular job site remotely.
• Safety diagnosis. If a battery pack is swelling, unusually hot, damaged or behaving abnormally, stop using it, isolate it from anything flammable and follow the manufacturer’s guidance. This is not something to resolve over email with us.

4. For manufacturers and PR

Updated specification documentation is genuinely welcome and will be used. Product announcements, embargoed briefings and sponsored placement offers are not — we do not accept paid placement, and we do not accept review units, partly because we do not test and partly because accepting hardware creates an obligation we prefer not to carry. Our position on commercial relationships is set out on the disclosure page and the editorial standards behind it on about.

If you believe we have mischaracterised a product, send the specification document that shows it. That is the fastest route to a change.

5. Privacy and response times

Messages are read by the editorial team and retained only for as long as the exchange requires. We do not add correspondents to a mailing list and we do not pass contact details to third parties — see the privacy policy for how enquiry data is handled.

This is a small operation. Corrections with a clear source are usually actioned quickly; broader questions can take longer, and we do not always manage to reply to every message individually. A correction that goes unanswered has still very likely been applied.